As long as all the address information is correct, it will be replaced by us as a ‘onetime’ replacement. This is however very rare as we actually use the exact same shipping method that Heath Canada themselves requires all MMJ to be shipped via. If you do a quick search you’ll find CBC did a report on this some time ago. So your order is mixed in with thousands of others, the odds of it being ‘singled out’ or intercepted for some reason would be unusual.
If you are ‘claiming’ an order has gone missing we may require a ‘signature on delivery’ for the replacement order to be issued and reshipped. We will also need a few days to let Canada Post do a trace and satisfy that it is in fact Missing In Action. We’ll then process a replacement order to go out immediately, we think this is pretty fare.